Shipping Charges April 2012 – April 2013
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2nd Class
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1st Class
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Recorded
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Special Delivery
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Special Delivery (Saturday)
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Europe
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Rest of the World
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£0-5
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£1.72
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£1.92
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£2.92
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£7.50
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£10.50
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Up to 90g - £20 per kg
Above 90g - £15 per kg.
* Maximum weights per order is 1.750kg.
Orders over this will incur an additional invoice for shipping excess. Email
for quotes.
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Up to 90g - £26 per kg.
Above 90g - £21 per kg.
* Maximum weights per order is 1.750kg.
Orders over this will incur an additional invoice for shipping excess. Email
for quotes.
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£5-15
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£2.16
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£2.48
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£3.48
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£7.50
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£10.50
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£15-25
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£3.15
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£3.71
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£4.71
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£7.50
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£10.50
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£25-46
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£4.41 (std parcel)
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£5.66
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£6.66
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£10.00
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£13.00
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£46-60
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n/a
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n/a
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n/a
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£10.00
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£13.00
|
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£60-150
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n/a
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n/a
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n/a
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£27.00
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£30.00
|
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£150+
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n/a
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n/a
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n/a
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40%
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45%
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All shipping costs include the cost of basic packaging. If you require special packing and labelling please contact me before you pay. In some cases orders may go out in a number of packages to keep within prices. These orders will be notified of this where possible.
When selecting your rate, consider... I ship on Monday, Wednesday and Friday only. Please order before 5:30pm the day before to ensure I can ship on time. Delays at busy periods will be notified. Usually items take the following amount of time to arrive;
- UK 2nd Class takes 3-5 working days
- UK 1st class takes 1-3 working days.
- UK Recorded takes 1-3 working days.
- UK Special Delivery should arrive next day before 1pm.
- UK Special Delivery Saturday Guarantee should arrive on Saturday before 1pm.
- Overseas Airmail takes 7-15 working days.
Working days are Monday to Friday only.
Special Notice:
o Maximum weight per parcel is 1,750g, so if you order more you will receive your order split over two parcels. These orders may/will also receive a secondary invoice for the cost of extra fare/insurance and packaging. This is more likely if you are outside the UK.
o Certain countries may charge buyers custom fees/duties for handling goods. It is the responsibility by law for the importer (Buyer) to understand and pay these charges. No charge information is available to the exporter (Seller), as this charge is not theirs by law. Having said this I ship worldwide and do not know of a country yet who has charged customs fees for my products. To check it is always best to contact your relevant Government department, especially when ordering larger pieces of equipment.
o Certain countries may refuse entry to unwashed fleece. It is the responsibility by law for the importer (Buyer) to understand and follow these customs rules. To check it is always best to contact your relevant Government department.
o Countries I will not ship to;
Kazakhstan
This is due to continued problems with post in these countries… items rarely arrive.
o Delivery addresses and details are the sole responsibility of the Buyer. Items will be shipped to the address given at the time of payment. Non-delivery due to misinformation will not result in a refund. Please also be assured that no email addresses or phone numbers will be printed on the front of parcels, unless the Buyer has asked this be done.
o Delays & Lost Post - I always try to keep customers up to date via email, however if you are unsure of where your item is please contact me within 14 days via the contact form. I take these cases very seriously and will do everything I can to help. If items do not appear by the Royal Mail cut off period I will issue either a refund or new order. Please also note that UK items are not classed as lost by Royal Mail until the 15th working day after dispatch and Airmail on the 30th working day after dispatch. I am bound to their policy on this and these are my cut off dates. No queries will be dealt with after a 45 day period from the shipping date. In both cases it is important to check in the following locations; with your neighbours, just in case anyone took this in for you, sometimes people forget if they don't see neighbours the same day. It may also be possible that the postman did attempt to deliver the item already, but failed to leave you a card stating that he has taken it back to your local collection depot or post office, so it may be worth checking if they have it there waiting.
Cancellations & Exchanges
Cancellations can only be accepted before payment has been made. In this case please remove the items from your shopping basket. This can be completed for a single item or a total order.
I ordered and paid for the wrong thing, how can I change it? At Sara's Texture Crafts, I am happy to help, so please do contact me immediately via the contact form. I will be unable to change items in orders that have been packed, or shipped, but I can swap items before this time.
Exchanges after dispatch can be arranged but all postage and packaging costs of returned and reshipping will be the responsibility of the Buyer. Exchanges will be issued only if the item is returned in its original selling state. For example, wool fibre and needles must be unused and sealed in their original packaging. To request an exchange, email me via the contact form within 14 days of the delivered item. I (the Seller) must accept all returned items, in writing prior to their return post.
Returns & Refunds
I offer a return service if an item has reached you in a damaged condition, or is not as described. If this is the case then please contact me within 14 days of receipt. In the majority of cases and in the first instance an item exchange will be offered before a refund. However, faulty item exchanges and refunds will be issued only if the item is returned in its original selling state. For example, wool fibre and needles must be unused and sealed in their original packaging. To request a return, email me via the contact form within 14 days of the delivered item. I (the Seller) must accept all returned items, in writing prior to their return post.
Payment of returned post will be made by me (the Seller) and will be at the cost of the cheapest postal service specified in an email. Please note that if you return an item by a more expensive method, the extra costs will the responsibility of you (the Buyer). Please retain a proof of postage for said item as you will need to claim with your carrier if the item is lost in transit.
Any monetary refund will be issued via the method of payment. I aim to deal with refunds on the day they arrive at the office and contact you at every step of the way.
Contacting us
If you have any questions about Shipping and Returns, please contact us at:
Sara Millis
Sara's Texture Crafts
40 Mill Street
Crediton
Devon
EX17 3AA
T: 07793134486
email: info@sarastexturecrafts.com
This document was last updated on 20 April 2012